In a consumer market that will increasingly feel automated and engineered, customers will crave more than just ease of use. They'll crave relevance. They want brands that anticipate their needs, offer tailored recommendations, and communicate in a way that feels natural and intuitive.  Companies that will win over the next several years will be using AI not just for automation but for Personalization.

Financial institutions have been focused on creating a comprehensive digital customer experience for years but many still fall short of their customer’s expectations. To many, the experience feels impersonal and is a far cry from the “personal banker” experience of decades past.  The problem isn’t a lack of technology or data. It’s that many companies have focused on creating an automated experience, rather than a personal experience. Customers now expect proactive, tailored experiences that reflect…

The recent Wall Street Journal article, “We Made a Film With AI. You’ll Be Blown Away—and Freaked Out”, offers a fascinating look into the current state of AI video production - but one element stood out.

There’s a new era in the story of David vs. Goliath—only this time, David is armed not with stones, but with AI. For decades, the playing field between small businesses and large corporations was fundamentally unequal.