Patrick has built high-performing teams for nearly two decades in both FinTech and small businesses by driving innovation across technology, operations, and business development.

At Pennymac Financial Services, he established the Customer Experience Innovation Center in North Carolina, a groundbreaking facility designed to pioneer next-generation customer solutions for one of America's largest mortgage lenders.

His leadership philosophy centers on empowering cross-functional teams to deliver exceptional results while fostering a culture obsessed with customer experience and satisfaction.

His unique combination of executive leadership, technical expertise, and proven business acumen allows him to bridge the gap between innovative possibilities and measurable business impact, consistently delivering transformational results that drive both operational excellence and revenue growth.

Recent Recognition:

Contact Center Experience Innovator of the Year (LISTEN 2024)